Refund policy
kaliko.au is operated by Komno Store Pty Ltd
Your rights under Australian Consumer Law
Everything we sell comes with guarantees that cannot be excluded under Australian Consumer Law, regardless of anything else in this policy.
If an item has a major problem — it is unsafe, significantly different from its description, or does not do what we said it would — you can choose a refund, a replacement, or to keep it and ask for compensation for the drop in value.
If the problem is minor, we will repair it, replace it, or refund it. We will tell you which and why.
Because we sell pre-owned equipment, these guarantees are assessed against each item’s age, price and the condition described in its listing. Cosmetic wear we have disclosed and photographed is not a fault. A laptop that does not power on is.
Faulty items
Email erasure@kaliko.au with your order number and a description of the problem. Photographs or a short video help. We will respond within 2 business days and arrange the next step.
If an item is faulty, we pay return postage.
Change of mind
We accept change-of-mind returns within 30 days of delivery, provided the item is in the condition you received it, with all accessories and packaging.
Return postage for change-of-mind returns is paid by the customer. Once we have received and checked the item, we will refund the purchase price, excluding original postage.
Warranty
Every refurbished device carries a 30 day warranty from the date of delivery, covering hardware faults that were not disclosed in the listing. This is in addition to your rights under Australian Consumer Law, not instead of them.
If something fails within that period, email us and we will repair it, replace it, or refund it. We pay return postage on warranty claims.
Not covered: accidental damage, liquid damage, software problems, and normal battery wear. Battery capacity is measured and stated in every listing, and batteries are consumable — a battery performing at its stated capacity is not a fault.
How refunds are paid
Refunds go back to the original payment method, usually within 5 business days of us receiving the return. Your bank may take longer to show it.
Before you return anything
Back up anything you need and sign out of your accounts. We erase every drive that comes back to us with Blancco, so anything left on the device will be destroyed.