Shipping policy
kaliko.au is operated by Komno Store Pty Ltd
Order confirmation
You’ll receive an email confirmation as soon as your order is placed.
Processing time
Orders are processed within 3 business days. If anything is going to take longer, we’ll contact you.
Where we ship
Australia only.
Delivery
All orders are sent with tracking, insured, and require a signature on delivery. You’ll receive tracking details once your order ships.
Delivery times are estimates rather than guarantees, and can be affected by weather, carrier delays and other factors outside our control. We don’t ship on weekends or public holidays.
Orders containing multiple items may arrive in separate shipments.
Delivery addresses
Please check your delivery address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, we’ll contact you to arrange redelivery — additional postage may apply.
Damaged parcels
If your parcel arrives damaged, email erasure@kaliko.au with photographs as soon as you can and we’ll sort it out.
Missing parcels
If tracking shows delivered but you haven’t received it, check with anyone else at the address and any common areas first. If it still hasn’t turned up, email erasure@kaliko.au and we’ll follow it up with the carrier.