Terms of service
kaliko.au is operated by Komno Store Pty Ltd
These terms apply when you buy from us, or when you sell or give us equipment. By placing an order or sending us equipment, you accept them.
Your rights come first
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under Australian Consumer Law. Where anything here conflicts with that law, the law applies.
What we sell
Everything we sell is pre-owned and has been used before. We test each device, describe its condition honestly, grade cosmetic wear and photograph the actual item rather than a stock image.
Specifications, battery capacity and condition are stated in each listing. Please read them — a device performing as described is not faulty, even if it is not as good as a new one.
Stock is limited and often a single unit. If an item sells out after you order it, we will contact you and refund you in full.
Prices and orders
Prices are in Australian dollars and include GST where it applies. We may change prices at any time, but not after you have placed an order.
If an item is listed at an obviously wrong price because of an error, we may cancel the order and refund you rather than supply at that price. We will tell you if this happens.
Software and licences
Devices are supplied with their storage erased. Unless a listing says otherwise, no operating system licence, software or subscription is included, and you are responsible for installing and licensing whatever you want to run.
Delivery and risk
Our shipping policy covers delivery times, tracking and what happens if a parcel is lost or damaged. Ownership of an item passes to you when we have received payment in full.
Returns
Our returns and refunds policy sets out your options for faulty items, change of mind, and the 30 day warranty that applies to refurbished devices.
If you send us equipment
When you sell, donate or give us equipment to dispose of, you confirm that you own it or are authorised to dispose of it, and that it is not stolen, leased, or subject to anyone else’s claim. We verify ownership and serial numbers, and we keep records of where equipment came from.
Back up anything you need first. We erase every storage device that reaches us, and erased data cannot be recovered by anyone, including us. Remove SIM cards, memory cards and anything else you want to keep.
Any quote we give is an estimate based on what you have told us, and may change once we have inspected the equipment. We will tell you before we proceed if it does.
Once equipment is handed over and any agreed payment is made, it becomes ours to refurbish, resell, part out or recycle.
Using this site
Please do not attempt to interfere with the site, scrape it, or use it for anything unlawful. Text and images on this site belong to us unless stated otherwise.
Liability
Subject to your rights under Australian Consumer Law, and to the extent the law allows, our liability for any claim relating to an item is limited to replacing it, repairing it, or refunding what you paid for it.
Privacy
Our privacy policy explains what we collect, why, and what happens to data on devices you send us.
Governing law
These terms are governed by the laws of Western Australia.
Problems
If something has gone wrong, email us before anything else. Most things are quicker to sort out directly.